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Privacy Policy

 

Effective Date: 1 October  2024

Last Updated: 21 February 2025

 

1. Introduction

 

Welcome to Wizcale (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring your data is handled responsibly, transparently, and in compliance with applicable data protection laws across Southeast Asia.

 

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you:

  • Use our AI automation services

  • Visit our website

  • Engage with our AI-driven solutions

  • Interact with us via emails, chatbots, or support services

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By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

 

2. What Data We Collect

 

We collect personal and business-related data to provide tailored AI automation solutions.

 

A. Data You Provide Directly

  • Identity & Contact Details: Name, company name, job title, email, phone number.

  • Business & Service Information: Industry type, automation needs, workflow details.

  • Payment Information: If you subscribe to our services, we may collect billing details.

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B. Data We Collect Automatically

  • Device & Usage Data: IP address, device type, browser version, log data.

  • Cookies & Tracking Data: We use cookies to analyze site traffic and user behavior.

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C. AI-Processed Data

  • Business Process Data: If you use our AI tools, we may process workflow-related data.

  • AI Model Training Data: We train AI models using anonymized datasets to improve service quality.

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We do NOT collect sensitive personal data such as race, religion, or biometrics unless explicitly required for a specific service with your consent.

 

3. How We Use Your Data

 

We use your data for:

  • Providing and improving our AI automation services.

  • Personalizing your experience by recommending relevant solutions.

  • Enhancing security and fraud prevention.

  • Conducting research to improve AI models.

  • Ensuring compliance with data protection and AI governance laws.

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4. AI Governance & Responsible AI Use

 

At Wizcale, we uphold AI governance principles to ensure trust and accountability in AI-driven automation.

 

  • Transparency – We explain how our AI models work and provide human oversight when necessary.

  • Fairness & Non-Discrimination – AI solutions are designed to avoid bias in decision-making.

  • Accountability – We conduct regular AI risk assessments to maintain ethical compliance.

  • Data Minimization – We only process essential data and avoid unnecessary collection.

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AI-driven decisions that affect businesses (e.g., automation workflows) will always include an option for human review.

 

5. Data Sharing & Third Parties

 

We DO NOT sell personal data. However, we may share data with:

 

  • Trusted Partners & Service Providers – Cloud hosting, AI model training, payment processors.

  • Regulatory & Legal Authorities – If required by law, especially under Singapore’s PDPA, Malaysia’s PDPA, and other applicable Southeast Asian laws.

  • Business Transfers – In case of mergers, acquisitions, or restructuring.

 

If we integrate third-party AI tools, we ensure they follow strict data protection policies.

 

6. Cross-Border Data Transfers

 

Since we operate across Southeast Asia, we may transfer and store data in countries where we operate.

 

We ensure:

  • Compliance with Singapore’s PDPA for cross-border data transfers.

  • Equivalent protection levels in receiving countries.

  • Data encryption and minimization for AI-related processing.

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7. Data Security & Retention

 

Security Measures

  • We implement strong security protocols to protect your data:

  • Encryption: We encrypt sensitive data during transmission and storage.

  • Access Controls: Only authorized personnel can access data.

  • Regular Audits: We conduct frequent security checks and risk assessments.

 

Data Retention

  • We retain personal data only as long as necessary for business and legal purposes.

  • AI training data is anonymized and securely stored.

  • You can request data deletion anytime (see Section 8).

 

8. Your Rights Under Southeast Asian Data Protection Laws

 

You have the right to:

 

  • Access & Correct Your Data – Request a copy or correction of your personal data.

  • Withdraw Consent – Opt out of AI-based data processing.

  • Request Data Deletion – Subject to legal retention requirements.

  • Object to Automated AI Decisions – Request human review of AI-driven decisions.

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To exercise these rights, contact us at: info@wizcale.com

 

9. Compliance with Regional Data Laws

 

We comply with Singapore’s PDPA, while aligning with other Southeast Asian data protection laws, including, but might not be limited to:

  • Malaysia (PDPA 2010) – Requires explicit consent for personal data collection.

  • Indonesia (PDP Law 2022) – Enforces strict consent and security measures.

  • Philippines (Data Privacy Act 2012) – Regulates processing and transfers of personal data.

  • Vietnam (PDP Decree 2023) – Requires localization of sensitive data.

  • Thailand (PDPA 2022) – Grants data subjects strong rights over personal data.

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Our AI governance framework follows Singapore’s Model AI Governance Framework and best practices for responsible AI adoption.

 

10. Updates to This Privacy Policy

 

We may update this Privacy Policy to reflect:

  • Changes in data protection laws in Southeast Asia.

  • Enhancements to our AI governance and security measures.

  • New services and features.

 

We will notify users of significant updates via email or website announcements.

 

11. Contact Us

 

If you have questions about:

  • Your data privacy rights

  • AI governance concerns

  • Exercising your rights under this policy

 

Contact us at:

Email: info@wizcale.com

Website: www.wizcale.com

Country: Singapore

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